Terms and Conditions

1. General Provisions
1.1. These online store terms (hereinafter, the Terms) constitute a legally binding document between the Buyer and the Seller and establish the rights and obligations of the Parties.
1.2. The Seller reserves the right to amend, revise, or supplement these Terms at any time. The Buyer will be informed of changes to the Terms on the online store website.

2. Conclusion of the Purchase and Sale Agreement
2.1. The purchase and sale agreement between the Buyer and the Seller is deemed concluded when the Buyer creates and submits an order for goods in the online store after reviewing these Terms.

3. Rights of the Seller
3.1. In the event of significant circumstances, the Seller may temporarily or permanently suspend the operation of the online store without prior notice to the Buyer.
3.2. If the Buyer attempts to harm the operation, stability, or security of the online store or breaches their obligations, the Seller has the right to restrict or suspend the Buyer’s access to the online store without warning.

4. Obligations of the Seller
4.1. The Seller undertakes to make the online store services available in accordance with these Terms.
4.2. The Seller undertakes to deliver the goods purchased by the Buyer using the delivery method selected by the Buyer and in accordance with these purchase and sale Terms.
4.3. If unforeseen circumstances prevent the Seller from delivering goods ordered in the online store, the Seller may terminate the purchase and sale agreement after informing the Buyer. The Seller may offer an equivalent product. If the Buyer declines, the Seller undertakes to refund the amount paid within 3 business days.
4.4. If the Buyer exercises the right provided for in clause 5.2, the Seller undertakes to refund the amount paid within 5 (five) business days from the date the returned item is received.
4.5. The Seller may withhold the refund until the goods have been returned to the Seller or the Buyer provides evidence that the goods have been sent to the Seller, whichever occurs first.

5. Rights of the Buyer
5.1. The Buyer has the right to purchase goods in the online store in accordance with these Terms.
5.2. The Buyer has the right to withdraw from a purchase and sale agreement concluded in the online store by notifying the Seller in writing no later than 14 (fourteen) calendar days from the date the goods were delivered.
5.3. The Buyer may exercise the right described in clause 5.2 only if the item has not been damaged or substantially altered in appearance and has not been used.

6. Obligations of the Buyer
6.1. The Buyer must pay for and accept the purchased goods in accordance with these Terms.
6.2. If, without a valid reason, the Buyer refuses to accept the goods at the time of delivery, the Buyer must, at the Seller’s request, cover the cost of returning the goods.
6.3. At the time of delivery, the Buyer must inspect the condition of the shipment and the goods together with the Seller or the person delivering the shipment.
6.4. By using the online store, the Buyer confirms acceptance of and agrees to comply with these purchase and sale Terms.

7. Prices
7.1. Prices in the online store are stated in euros and include VAT. Once an order is confirmed, a delivery charge is added to the total price of the goods where applicable.

8. Ordering and Payment
8.1. After visiting the online store, the Buyer selects goods and adds them to the shopping cart. Once the cart has been created, the Buyer provides the Personal Data necessary to fulfill the order: first name, last name, delivery address, telephone number, and any additional information relevant to delivery. The Buyer confirms that they have read these Terms and submits the order.
8.2. Payment may be made using the online banking services of Swedbank, SEB, Luminor, Citadele, and Šiaulių Bankas, or by Visa or Mastercard. Payments are made in euros and processed through the MakeCommerce.lt payment platform.
8.3. Gift Cards used to pay for goods are valid for 6 months from the date of purchase, while Pearl Jewelry Workshop Gift Cards are valid for 12 months from the date of purchase. Their use is governed by the separate Gift Card Terms.

9. Delivery of Goods
9.1. When ordering goods, the Buyer must provide an accurate delivery address.
9.2. The Buyer must accept the goods personally. If the Buyer cannot accept the goods personally but the goods are delivered to the address provided by the Buyer, the Buyer cannot claim that the goods were delivered to the wrong person.
9.3. The Seller delivers goods within the time frames stated in the product descriptions.
9.4. The characteristics of all goods are stated in the description accompanying each product. The Seller is not responsible for differences between the color, shape, or other parameters shown in the online store and the actual size, shape, or color of the goods that result from the characteristics of the Buyer’s monitor.
9.5. If the Buyer withdraws from the purchase and sale agreement, all amounts paid by the Buyer, including delivery costs paid by the Buyer, are refunded.

10. Returns
10.1. Goods of satisfactory quality may be returned within 14 days of receipt. Defects in goods of unsatisfactory quality are remedied, and such goods are exchanged or returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. The following conditions apply when returning goods:
10.2.1. The returned item must be in its original, orderly packaging (this requirement does not apply to the return of defective goods);
10.2.2. The item must not have been damaged by the Buyer;
10.2.3. The item must be unused and retain its saleable appearance, including intact labels and protective films (this requirement does not apply to the return of defective goods);
10.2.4. The returned item must include the same components as when it was received by the Buyer (this requirement does not apply to the return of defective goods);
10.2.5. The Seller may refuse to accept returned goods if the return conditions have not been met;
10.2.6. Goods must be returned using the method specified by the Seller within 14 (fourteen) days of receipt (this requirement does not apply to defective goods, which may be returned within the statutory warranty period);
10.3. Goods of satisfactory quality are returned and exchanged in accordance with Article 6.228¹⁰(1) of the Civil Code.
10.4. Amounts paid for goods accepted by the Buyer and subsequently returned are refunded to the Buyer’s account no later than 5 (five) days after the goods are returned to the Seller, unless the Seller and Buyer agree otherwise.

11. Final Provisions
11.1. These Terms are drawn up in accordance with the laws of the Republic of Lithuania.
11.2. These Terms and the relations between the Parties arising from them are governed by and interpreted in accordance with the laws of the Republic of Lithuania.
11.3. Any dispute arising from the performance of these Terms will be resolved through negotiation. If no agreement can be reached, the dispute will be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
11.4. The Parties are released from their obligations under these Terms if performance is prevented by unforeseen circumstances beyond the Parties’ control (force majeure).